At Skilled Cleaners, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.skilledcleaners.co.uk (the “Site”), and use our services. Please read this policy carefully. By using our Site, you consent to the data practices described in this policy.
1. Information We Collect
We may collect the following types of information when you interact with us:
a. Personal Data
- Contact Information: This includes your name, email address, phone number, and address when you book our services or contact us.
- Payment Information: We collect payment details when you make a purchase for our cleaning services. However, we do not store any sensitive financial information. Payments are processed through secure third-party services.
b. Automatically Collected Data
When you visit our Site, we may automatically collect certain information, such as:
- IP Address: To help us identify the region or city from which you access our services.
- Browser and Device Information: Including the browser type, device used, operating system, and the pages you visit on our Site.
- Cookies and Tracking Technologies: We use cookies to enhance user experience, track usage patterns, and provide personalized features. You can control cookie preferences through your browser settings.
2. How We Use Your Information
We use the information we collect to:
- Provide Services: Process your bookings, manage your account, and deliver the services you request.
- Improve User Experience: Analyze site usage to improve our offerings and user experience.
- Marketing Communications: Send you promotional messages about our services if you have opted in. You can unsubscribe from these communications at any time.
- Security and Fraud Prevention: To detect, prevent, and address fraud or other security issues.
- Legal Compliance: Comply with applicable laws and regulations.
3. Sharing Your Information
We do not sell or rent your personal data to third parties. We may share your information with:
- Service Providers: Third-party companies that assist us with payment processing, IT services, or marketing, under strict confidentiality agreements.
- Legal Requirements: If required by law, we may disclose your information to comply with legal obligations or to protect our rights, property, or safety.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. These include encryption, secure payment gateways, and regularly updating our systems to safeguard data. However, please note that no online transmission or storage system can be guaranteed 100% secure.
5. Your Data Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Correct any inaccurate or incomplete information.
- Deletion: Request the deletion of your personal data, where applicable.
- Objection: Object to our processing of your data for marketing purposes.
- Portability: Request to transfer your data to another service provider, where applicable.
To exercise any of these rights, please contact us at [insert contact email].
6. Retention of Data
We will retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. After that, we will securely delete or anonymize your data.
7. Cookies and Tracking Technologies
We use cookies and other tracking technologies (such as web beacons and pixels) to:
- Enhance your browsing experience.
- Analyze how our Site is used.
- Deliver targeted advertisements based on your preferences.
You can manage your cookie preferences through your browser settings. Disabling cookies may affect the functionality of our Site.
8. Third-Party Links
Our Site may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the privacy practices or the content of these third-party sites. Please review their privacy policies before submitting any personal data.
9. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us so we can take appropriate action.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy regularly to stay informed about how we protect your data.