Welcome to Skilled Cleaners! By accessing or using our website at www.skilledcleaners.co.uk (the “Site”), you agree to comply with and be bound by the following terms and conditions (the “Terms”). Please review these carefully before using our services. If you do not agree with these Terms, please do not use our Site or services.
1. Services
Skilled Cleaners provides professional cleaning services for residential and commercial properties. By booking a service through our Site, you agree to the terms of service as outlined below.
2. Booking and Cancellation Policy
- Booking: All bookings must be made through our online platform or by contacting our customer service team.
- Cancellation: Cancellations must be made at least 24 hours in advance to avoid any cancellation fees. Failure to cancel within this time frame will result in a charge equal to 50% of the booking cost.
- Rescheduling: Rescheduling is allowed, provided that it is done at least 24 hours before the scheduled appointment. Any rescheduling requests made after this time may incur additional charges.
3. Payment Terms
- Pricing: Our cleaning service fees are outlined on the Site and may vary depending on the type of service requested.
- Payment: Payment is due upon completion of the service. We accept all major credit and debit cards through our online payment system. Invoicing is available for commercial clients upon prior agreement.
- Late Payment: If payment is not made on time, we reserve the right to charge a late payment fee or suspend future services.
4. Customer Responsibilities
To ensure a smooth service, the customer is responsible for:
- Ensuring the property is accessible at the time of the scheduled cleaning.
- Removing valuable items from areas to be cleaned, as we cannot be held responsible for any loss or damage to valuables.
- Informing us of any special cleaning requirements or instructions beforehand.
5. Liability
- Damage: Skilled Cleaners takes all reasonable precautions to avoid damage during cleaning services. In the unlikely event of any damage caused by our cleaning team, please report it within 24 hours. We will investigate and, if deemed necessary, provide compensation for any damage caused.
- No Liability: We are not liable for any pre-existing damage or wear and tear. We also cannot be held responsible for any indirect, incidental, or consequential damages.
6. Health and Safety
Our team follows strict health and safety standards. However, it is the responsibility of the customer to notify us of any potential hazards or unsafe conditions within the property prior to our visit.
7. Termination
We reserve the right to terminate services or bookings if:
- There is any breach of these Terms.
- Unsafe or hazardous conditions are present on the premises.
- Inappropriate behavior is displayed by the customer or individuals present on the property during the service.
8. Changes to the Terms
We may update these Terms at any time by posting the revised version on our Site. By continuing to use our services after any changes, you agree to the new Terms. We recommend reviewing this page regularly to stay informed of any updates.
9. Governing Law
These Terms are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising out of or relating to these Terms will be subject to the exclusive jurisdiction of the courts in England and Wales.